Hi, I'm William Johnson,
Solution Engineer based in Berlin.
Previously Graphics Designer & Integrator.
I have over 10 years of international experience
serving enterprise to small customers,
as freelance or within a team.
Thanks for having a look at my site :)
If you have any questions, please contact me.

EXPERTISE

Pre-Sale
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Solution Engineering

ANALYSE: Study the prospect's existing systems and workflows. Take into account current and future requirements.

DEMONSTRATE: Prepare and deliver customised demos based on prospect needs, to convey the value proposition of the solution (software + service). Proposing solutions and options to implement these.

OFFER: Fill out RFPs and RFIs, within a tender or not. If necessary, define a POC as a test / trial phase. Make sure SLAs are communicated and adapted to the customer needs. Write the SOW to scope the service provided.

Implementation
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System Integration

PLAN: Kick-off the implementation with all relevant partners (End-users, IT, Procurement, ...). Set deadlines and owners for the different parts of the project.

INTEGRATE: Implement the solution following best practices. Deliver regular and iterative improvements, from POC, to MVP, to fully productive installation. Always be able to roll back in case of issue.

HAND-OVER: Train users and get UAT approval. Deliver documentation on all systems. Distribute Documentation to the right stakeholders in the right format. Hand-over to support teams.

Post-Sale
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Customer Success

SUPPORT: Assist users when problems arise. Monitor and report on stability of processes. Survey customer satisfistaction. Analyse incidents and complaints.

UPDATE: Perform audits of architecture & productivity. Update each layer of the solution if and when necessary. Remove unnecessary obstacles in user's routine.

UPSELL: Offer new features and workflows to adapt to changing technology / HR / financial landscape. Engage all stakeholders for maximum satisfaction. Strive for users to enjoy their workflow & make them promoters of yours.

EXPERIENCE

Solutions Engineer

Productsup GmbH

From December 2019 to now, Berlin.
As Solution Engineer for Productsup, I help our Sales team with their prospects & customers by giving live demos of our software, answering technical parts of RFPs & tenders and providing training sessions, among other tasks. Being fluent in English, German and French allows me to support the team in many markets. Technically minded, I'm a problem solver comfortable testing, writing documentation and training both internally and for partners.
Productsup provides cloud-based software for feed management, data optimization and product content syndication. There is no other tool that lets you manage large amounts of product data as quickly and easily.

  • Independently create perfectly structured, high quality product feeds
  • Distribute custom feeds to unlimited B2B and B2C channels worldwide
  • Increase online product visibility and boost ecommerce performance

Solutions Engineer

MeteoGroup Deutschland GmbH

From June 2018 to November 2019, Berlin.
Customers include: France Télévision, BFM-TV, TF1, Channel4, RTL Deutschland, RTL Netherlands, Dänische Rundfunk... As Solution Engineer for Broadcast my primary tasks included:

  • to work with MeteoGroup's Account Managers to understand and qualify prospects and customers regarding weather-related data architecture and strategy
  • to ensure that prospects and customers understand MeteoGroup's standard solutions and broad value proposition
  • to identify and drive standard product sales from a technical perspective
  • to influence and ensure that customers will use MeteoGroup's standard products in their environment
  • to give live custom demos of our software, WeatherSuite
  • to take part in answering tenders and RFPs

Graphics Integrator Broadcast

MeteoGroup Deutschland GmbH, Berlin

From October 2013 to May 2018, Berlin.
Customers include: France Télévision, BFM-TV, TF1, Channel4, RTL Deutschland, RTL Netherlands, Dänische Rundfunk...
I worked mostly for French customers, but was also in contact with customers from the UK, Denmark, Belgium, Turkey, and other.
MeteoGroup's Broadcast department provided graphical solutions for TV weather shows:

  • data-driven
  • 2D and/or 3D
  • real-time and/or pre-rendered

Tasks included:

  • create and/or integrate data-driven graphics
  • devise/optimise daily workflow according to our users' planning
  • train users to our software (in our offices, or onsite)
  • write documentation (French and English)
  • test inhouse software
  • report bugs
  • support users
  • create visuals for our sales and marketing departments

MT Performance - Latin America Media Group

Graphic Designer Web/Online

From December 2012 to May 2013, Berlin.
Creating design and style sheets for online shops and blogs in the fashion industry.

Graphic Designer

Freelance

From February 2009 to October 2012, Marseille.
Customers include: SFR (Vivendi), GENERALI insurance, Sofinco, Laboratoire PYC, Cayenne Design...
You can visit my graphic design portfolio here.

BACKGROUND

SKILLS

  • Custom Software Demo
  • Answering RFPs & RFIs
  • Filling out SOWs
  • Solutions Architecture
  • Running POCs
  • Train end-users
  • Perform UAT
  • Writing bug tickets (JIRA)
  • Writing feature requests (JIRA)
  • Software Q&A
  • Software Documentation (Confluence)
  • Customer Success
  • PHP + MySQL
  • HTML + CSS
  • Adobe Creative Suite

LANGUAGES

  • English: ★★★★★
  • French: ★★★★★
  • German: ★★★★☆
  • Italian: ★★☆☆☆

EDUCATION

COMMUNICATION

My international experience in presales and project management taught me to work proficiently, both on my own and in international teams including various partners : IT departments, project managers, design and marketing teams...
Being fluent in English, German and French allows me to support the team in many markets.

ADAPTABILITY

My experience working for large enterprise customers led me to manage complex international projects, from presales requirements definition to implementation to support and upselling.
In this context, long and complex buying processes are usual, including RFPs / RFIs & multiple rounds of selection.
I am capable of taking part in any phase of a project, including presale, integration and support,

CONTACT

More about me on

Contact Form

If you have any questions, please get in touch.