Hi, I'm William Johnson,
Solution Engineer based in Berlin.
Previously Graphics Designer & Integrator.
I have over 10 years of international experience
serving enterprise to small customers,
as freelance or within a team.
Thanks for having a look at my site :)
If you have any questions, please contact me.
ANALYSE: Study the prospect's existing systems and workflows. Take into account current and future requirements.
DEMONSTRATE: Prepare and deliver customised demos based on prospect needs, to convey the value proposition of the solution (software + service). Proposing solutions and options to implement these.
OFFER: Fill out RFPs and RFIs, within a tender or not. If necessary, define a POC as a test / trial phase. Make sure SLAs are communicated and adapted to the customer needs. Write the SOW to scope the service provided.
PLAN: Kick-off the implementation with all relevant partners (End-users, IT, Procurement, ...). Set deadlines and owners for the different parts of the project.
INTEGRATE: Implement the solution following best practices. Deliver regular and iterative improvements, from POC, to MVP, to fully productive installation. Always be able to roll back in case of issue.
HAND-OVER: Train users and get UAT approval. Deliver documentation on all systems. Distribute Documentation to the right stakeholders in the right format. Hand-over to support teams.
SUPPORT: Assist users when problems arise. Monitor and report on stability of processes. Survey customer satisfistaction. Analyse incidents and complaints.
UPDATE: Perform audits of architecture & productivity. Update each layer of the solution if and when necessary. Remove unnecessary obstacles in user's routine.
UPSELL: Offer new features and workflows to adapt to changing technology / HR / financial landscape. Engage all stakeholders for maximum satisfaction. Strive for users to enjoy their workflow & make them promoters of yours.
From December 2019 to now, Berlin.
As Solution Engineer for Productsup, I help our Sales team with their prospects & customers by giving live demos of our software, answering technical parts of RFPs & tenders and providing training sessions, among other tasks. Being fluent in English, German and French allows me to support the team in many markets. Technically minded, I'm a problem solver comfortable testing, writing documentation and training both internally and for partners.
Productsup provides cloud-based software for feed management, data optimization and product content syndication. There is no other tool that lets you manage large amounts of product data as quickly and easily.
From June 2018 to November 2019, Berlin.
Customers include: France Télévision, BFM-TV, TF1, Channel4, RTL Deutschland, RTL Netherlands, Dänische Rundfunk... As Solution Engineer for Broadcast my primary tasks included:
From October 2013 to May 2018, Berlin.
Customers include: France Télévision, BFM-TV, TF1, Channel4, RTL Deutschland, RTL Netherlands, Dänische Rundfunk...
I worked mostly for French customers, but was also in contact with customers from the UK, Denmark, Belgium, Turkey, and other.
MeteoGroup's Broadcast department provided graphical solutions for TV weather shows:
From December 2012 to May 2013, Berlin.
Creating design and style sheets for online shops and blogs in the fashion industry.
My international experience in presales and project management taught me to work proficiently, both on my own and in international teams including various partners : IT departments, project managers, design and marketing teams...
Being fluent in English, German and French allows me to support the team in many markets.
My experience working for large enterprise customers led me to manage complex international projects, from presales requirements definition to implementation to support and upselling.
In this context, long and complex buying processes are usual, including RFPs / RFIs & multiple rounds of selection.
I am capable of taking part in any phase of a project, including presale, integration and support,